Summary: WOBBLES!!! Not sturdy enough for the price! 2010-03-04
Comment: I bought this for my 86 pound lab because he injured his knee and I didn't want him jumping on and off my bed. He might have used it if it were steadier, but it wobbles so much that he quite reasonably doesn't trust it to put his weight on it. He would nudge it out of the way rather than try to use it. For the price I paid I expected something made a little better. Very disappointed and am returning it. Might be fine for smaller dogs or cats because it is the right height for a taller bed, but I would not recommend this for big dogs.
Customer Rating:
Summary: Takes some getting used to 2010-02-24
Comment: One of our dogs was having more and more trouble jumping up on the couch. She was extremely reluctant to even try to use the steps at first. With coaxing and praising and moving it to the other end of the couch, she finally went up with my help 3 days after I put it together. Several weeks down the road, she's much more comfortable using them and they work fine. Our other dog has no difficulty simply jumping over the steps and onto the couch, so it's okay in a multiple dog household.
Customer Rating:
Summary: Too steep for my chihuahua 2010-01-23
Comment: I bought the 2 step heavy duty version because of the 12 inch x 12 inch step treads.
If you look at the alternate pictures of this product you can see that the 2
steps are at a noticable downward slant. My chihuahua learned to use the steps going up
but wouldn't go back down due to the downward slant and height of the steps.
This product would have been better if the steps were level. 2 steps that were level
would have worked fine, even though the total height would have been a few inches less.
I returned the product.
Customer Rating:
Summary: Received replacement after contacting the company 2010-01-07
Comment: When I received the steps from Amazon, I had the same problem as some others. The holes and dowels didn't line up at all...on the very FIRST piece. I contacted the company who made them, and a rep. named Julie emailed me back. They sent out a replacement - the whole thing - immediately, and sent a prepaid shipping label for me to return the defective one. The replacement was fine..I put it together in 15 minutes (with the help of a rubber hammer) and my 75 pound German Shepherd and 50 pound 14 year old dog had no problems using the steps to get up on the bed.
Customer Rating:
Summary: Okay but not great 2010-01-05
Comment: These steps were about the best plastic ones I could find but they are just okay. Other steps commercial available were way too small and narrow and definitely not suitable for our 10-year-old 50lb boxer. These were, at least, easy to assemble. These steps "give" a bit when she steps on them and the lightweight, hollow plastic pieces make the unit feel less-than-sturdy even when placed on a non-slip rug. The steps are are tilted at a slight upward angle which makes them a little awkward for her when decending, a simple right angle step would have been better. Overall, she doesn't really care for them and they are now just taking up space in our closet. For inexpensive plastic steps, these are okay, just not the steps I was hoping for. I guess I'll have to build my own wooden ones to get the quality I really want.